FAQ

FREQUENTLY ASKED QUESTIONS

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ORDERS & SHIPPING

Q: How long does shipping take?
A: Orders are processed within 2–5 business days. Once shipped, delivery typically takes 5–10 business days depending on your location.

Q: Do you offer international shipping?
A: Yes. Maison Alure ships worldwide. Shipping times may vary based on destination.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real-time.

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PRODUCT & SIZING

Q: How do your pieces fit?
A: Our designs are tailored for a true-to-size fit with a luxury streetwear silhouette. For an oversized look, we recommend sizing up.

Q: Will items be restocked?
A: Some signature pieces may restock, but many drops are limited. Once they’re gone, they may not return.

Q: What materials are used?
A: Maison Alure focuses on premium-quality fabrics designed for comfort, durability, and elevated style.

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RETURNS & EXCHANGES

Q: Do you accept returns?
A: Yes. We accept returns within 14 days of delivery for unworn items in original condition.

Q: Can I exchange an item?
A: Exchanges are available based on product availability. If your size is unavailable, a store credit will be issued.

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PAYMENTS & SECURITY

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Shop Pay, and other secure payment options at checkout.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely to protect your personal information.

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BRAND

Q: What is Maison Alure?
A: Maison Alure is a luxury streetwear brand built on identity, confidence, and legacy. We create statement pieces designed to elevate your presence and style.

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Still have questions?